Ben Fontanez | AI & Technology Solutions Expert

About Me

I’m an AI, Cloud, Cybersecurity, Network, and VoIP Architect. I leverage the transformative power of Artificial Intelligence to not just solve problems, but to redefine what's possible. My approach is simple: understand your core business objectives, then architect and implement tailored AI and cloud strategies that deliver measurable results, drive efficiency, and unlock new growth opportunities.

My Mottos

Motto #1: “Never not working”
Motto #2: “Do more before 9 a.m.”
Motto #3: “I lift heavy things. If it’s heavy I lift it. ;-)”
Motto #4: “You always need more cowbell”

Let's Connect

My Expertise

I provide end-to-end technology solutions designed for performance, scalability, and impact.

AI Strategy & Integration

Aligning AI with your business objectives to unlock new revenue streams and operational efficiencies.

Cloud Architecture

Designing and optimizing resilient, scalable, and cost-effective cloud infrastructures on AWS, Azure, and GCP.

Enterprise Network Architect

Designing and implementing secure, high-performance network infrastructures for large-scale enterprise environments.

Intelligent VoIP Solutions

Enhancing communication with AI-powered VoIP, featuring real-time transcription, sentiment analysis, and intelligent call routing.

Transforming Data with OmniSabio Insights

A powerful, custom-built application designed to provide deep, actionable intelligence from complex data sources. OmniSabio Insights helps businesses make smarter decisions by revealing trends and patterns that would otherwise go unnoticed.

Customizable Dashboards

Visualize KPIs and track performance with real-time, interactive data dashboards tailored to any vertical.
AI-Powered Sentiment Analysis

Go beyond numbers by analyzing text and audio data to understand customer and employee sentiment at scale.
Automated Insight Generation

Leverage AI to automatically generate concise summaries and actionable recommendations from your data.

Learn More

Featured Projects

Proven solutions that drive results and demonstrate real-world impact.

AI-Powered VoIP Sentiment Analysis

Developed a full-stack post-call analysis solution with a custom dashboard. The automated workflow uses Power Automate to process call recordings from blob storage with Azure AI for transcription and sentiment analysis. The dashboard visualizes sentiment trends and uses OpenAI to generate call summaries and actionable insights.

Azure Speech AI Azure Language AI Power Automate OpenAI

AI-Powered Global Contact Center

Architected and launched a global, cloud-native contact center using Amazon Connect. The solution leverages Amazon Q and Lex to provide real-time, AI-powered translation and conversational support across multiple languages.

Amazon Connect Amazon Q Amazon Lex

Global Data Center & Wireless Migration

Executed a seamless migration of multiple data centers and rolled out over 10,000 Cisco wireless access points worldwide. This project included a global IPv4 to IPv6 transition and deploying a dark fiber backbone, significantly boosting network performance and reliability.

Data Center Migration Cisco Wireless IPv6 Dark Fiber DWDM

Modernizing Security Operations with Microsoft Sentinel

Led the deployment of Microsoft Sentinel to centralize log collection and threat detection. By integrating diverse security sources and building automated SOAR workflows, this project streamlined incident response and enhanced threat visibility.

DLP Sentinel SOAR Defender XDR

Advanced Network Troubleshooting & Design

Created comprehensive logical network designs to streamline troubleshooting. Diagnosed and resolved intricate issues across complex protocols like BGP, OSPF, and EIGRP, while managing a large fleet of Cisco Nexus and Catalyst hardware.

BGP OSPF EIGRP QoS IPv6 Cisco Nexus

High-Performance Enterprise Network Redesign

Spearheaded the complete network modernization and integration following a major merger and acquisition. The redesigned global enterprise architecture improved performance and reliability, successfully supporting a 200% increase in traffic while reducing operational costs by 30%.

Meraki OSPF Cisco MPLS BGP Nexus